Industry:
Healthcare
Optimizing workplace drug testing
Business Problem
- The process for workplace drug (dope) testing involves the commissioning of testing kits, receipting of specimens, analysis, quality assurance, reporting and archiving of records.
- Cases are processed by team of administrators and scientists who have predefined turnaround times e.g. 24h for negative and 72h for positive cases
- Organizations offering drug testing services are facing increasing competitition as the barriers to entry are getting lower especially with the introduction of self-testing kits
Business Solution
- With SAP NetWeaver BPM companies can create processes that enables them to automate activities and human tasks to create an optimized paperless process
Business Benefit
- Reduces manual confirmation/correction effort of forms from existing customers
- Increases process transparency through automated tracking of task completion
- Improves management using timely escalation of tasks that are overdue through automated deadline tracking
- Serves special customer requests in a cost-efficient, non-disrupting manner as the process enables to process participants to flexibly attach electronic notes to a case
Resources
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