Industry:
Retail
Streamlining Collaborative Procurement
A key process for ensuring that merchandise is available in the sales outlets in the right quantity. There are variations of the process ranging from fully automated multi-level replenishment to gut-feeling manual ordering by store personnel. The variant introduced here is a mixed push-pull scenario with distributed process steps and responsibilities
Business Problem
- Inefficient replenishment process and missing collaboration between headquarters and sales outlets
- High capital binding as a result of overstocking in sales outlets
- Unstructured, time-consuming and error-prone procurement and distribution processes
- Poor customer experience due to out-of-stock situations in sales outlets
Business Solution
- SAP NetWeaver BPM enables creation of clearly-defined closed-loop procurement and distribution process with tight interactive collaboration between headquarters and sales outlets
Business Benefit
- Foster collaboration between headquarters and sales outlets to enable closed-loop replenishment
- Reduce risk of out-of-stock and overstock situations
- Integrity and consistency of order data between headquarters and sales outlets
- Pro-active tracking and monitoring of order status with defined limits to automatically trigger reminders
Resources
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