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The InHouse Product Clarification business object is used to create, display, change, and search for clarification requests. An employee can create a clarification request if he or she requires explanations regarding a problem with a specific product. This procedure is used if, for example, information about a product is compiled from service processes or an internal suggestion or improvement system, and this information is intended to be used in product improvements or innovation. It may be considered as preparation for an engineering change. The product clarification contains the product information, together with information describing the situation and information classifying the situation, such as cause codes and problem codes. Enterprise Service Operations
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Technical Details from the ES Workplace
ES Workplace Requirements: Internet Explorer 5.0 or higher (PC); SDN username and password
View this business object in the ES Workplace