Overview
SAP Support Desk is a mobile application that allow you to interact with the SAP Service Marketplace and the Active Global Support Organization, directly from your iPhone or iPod Touch.
The "app" allow to perform the following tasks:
- Display your Customer Messages Inbox
- Search and Display SAP Notes
- Open and Book Remote Connections
- Store User and Password for the remote support in the secure container
- Contact SAP Customer Interaction Center Worldwide
- Read SAP Hot News, Top Notes, etc. Via RSS Feeds
Availability
- Available in the Apple Store
- Free Application for iPhone and iPod
- Your account (Service Marketplace User ID) should be associated to an Enterprise Support or MaxAttention contract
Details
| Screenshots |  |
|---|---|
| How to Use it | User Manual |
| Planned Availability | October, 2011 |
| Supported Devices | iPhone, iPod touch with iOS 4 & 5 |
| Backend | SAP Cloud Computing |
Support:
| Topic | Channel |
|---|---|
| How to use the application, FAQ, questions | Forum |
| Bug or Malfunctions | SAP Customer Messages on MOB-APP-DSK |
| Feedback & Suggestions | supdesk.mobile@sap.com |