The initial idea for setting up an SSC and the decision to do an analysis are followed by an estimation of the achievable potential (phase I) and the feasibility of establishing a shared service center with standardization and splitting of transactional processes (phase II). The business case contains a detailed cost/benefits evaluation and the return on investment, taking the time required for the establishment into consideration. The evaluation and selection of relevant locations is the next step, before the detailed planning for a workable and feasible migration and selection of a pilot country takes place. The running of the project and the migration tools are tested in a pilot. Afterwards, further planning for the remaining countries is finalized and optimized on the basis of the experiences gained during the pilot (phase III). Gradually, all of the selected processes of the countries are migrated (phase IV) to the shared service center. Finally the SSO will be stabilized and continuously improve the processes (phase V).
In the first step of this migration, the standardized processes are migrated in their existing form. After reaching the critical mass of countries, optimization of the processes and realization of economies of scale begins with gradual business process reengineering in a continuous improvement process.
for detailed view of the project phases, click on the headers in the picture below.
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