The information provided here applies to PI 7.1.1 and later releases.

Symptom

You have accessed the Component Monitor in Runtime Workbench. When selecting Integration Server > Integration Engine, some of the availability details are displayed with "red" or "grey" status.

Problem

• "Red" status: the component is not started or is hanging.
• "Grey" status: local solution manager agent is not working properly.

Solution

"Red" status

Do RFC test via transaction SM59. For load balancing, check if the following information is provided:

• Target system: SID
• Msg. Server: message server host
• Group: PUBLIC
• User: PIRWBUSER

"Grey" status

Check agent status in a browser via http://<solman>:<port>/sap/bc/webdynpro/sap/ags_workcenter, or transaction SOLMAN_WORKCENTER > Root Cause Analysis > Agent Administration.

Additional Information

The metric indicates whether Integration Engine is locally available by a "ping" check via RFC connection test.

Keywords

monitoring Integration Engine availability red grey RFC test SM59